Politique de remboursement

RETURN & REFUND POLICY

Last updated: 2026

Thank you for shopping with ORIMA SOLUTION.

We are committed to providing high-quality products and professional customer service. Please read our Return & Refund Policy carefully before placing an order on orimatech.com.

1. GENERAL CONDITIONS

By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.

Certain products sold on this website may require preparation, testing, programming, configuration, verification, or customization prior to shipment.

2. RETURN ELIGIBILITY

Customers may request a return within 14 days of receiving the order, provided that:

- The item is unused
- The item is in its original condition
- The item includes all original packaging and accessories
- The item has not been damaged, modified, or altered after delivery

Returns that do not meet these conditions may be refused.

3. NON-RETURNABLE ITEMS

The following items may not be eligible for return or refund:

- Customized or specially configured products
- Products damaged by misuse or improper handling
- Products showing signs of use
- Digital products or downloadable content
- Products returned incomplete or without original packaging

4. ORDER CANCELLATION

Orders may only be canceled before shipment preparation has started.

Once an order has entered processing, testing, programming, packaging, or shipping preparation, cancellation may no longer be possible.

5. REFUND PROCESS

Once the returned product is received and inspected, customers will be notified regarding approval or rejection of the refund.

If approved, refunds are processed to the original payment method within a reasonable processing period depending on the payment provider and banking institution.

Shipping fees, customs fees, taxes, or third-party processing fees may be non-refundable.

6. DELIVERY ISSUES

Customers must ensure that shipping information provided during checkout is accurate and complete.

ORIMA SOLUTION is not responsible for delays, failed deliveries, or additional charges caused by:

- Incorrect shipping information
- Customer unavailability
- Customs procedures
- Carrier delays
- External events beyond our control

7. DAMAGED OR DEFECTIVE ITEMS

If a product arrives damaged or defective, customers must contact us within 48 hours after delivery with:

- Order number
- Description of the issue
- Clear photos or videos showing the problem

Claims submitted without sufficient evidence may be refused.

8. CHARGEBACKS & FRAUD PREVENTION

We actively monitor transactions for fraud prevention and security purposes.

Initiating unjustified chargebacks after confirmed delivery may result in:

- Permanent account restriction
- Refusal of future service
- Submission of delivery evidence and transaction records to payment providers or financial institutions

9. RETURN SHIPPING

Customers are responsible for return shipping costs unless otherwise required by applicable law.

We strongly recommend using tracked and insured shipping services for all returns.

10. POLICY CHANGES

ORIMA SOLUTION reserves the right to modify this Return & Refund Policy at any time without prior notice.

11. CONTACT INFORMATION

ORIMA SOLUTION  
Warszawska 319, 43-155 Bieruń, Poland  
Email: orima.support@gmail.com